At M/S Rasayaa Waves, it’s our passion and mission to ensure the highest quality of our products to the satisfaction of a consumer. However, at times in spite of our best efforts, it doesn’t meet your desired expectations, and If for any reason you are not completely satisfied with the product, you may return it within Ten days from the date of receipt of the product provided you have notified your intention within one week from the date of receipt of the goods at your end by either calling us at or email at: rasayaawaves.com.

The buyback/refund policy is applicable only for products in saleable condition, and partially used products (not exceeding 10% of the total volume/number/weight of the product) only if accompanied by an invoice. If at all a product is observed to have been intentionally damaged or misused the buyback/refund warranty stands void. It is obligatory upon our Consumers to exercise the Product Buyback & Refund Policy in fairness.

Buyback / Refund Policy:

  1. If the product is in marketable* condition and is returned within 10 days of receipt of goods accompanied by the original invoice, IOO% of the amount as the refund will be given but the shipping charge will be applicable.
  2. If the product is in Unmarketable** condition and is returned within 10 days of receipt of goods refund value will be assessed by the company and appropriate value will be given.

*Marketable refers to products that are unopened, sealed, and undamaged in any form whatsoever .*Unmarketable products are those which have been opened and their seal is broken.

Exchange If you need to exchange an unopened, un-sealed, and undamaged or unused product you may need to return it to the entity with the original invoice. In such a case, the Consumer can exchange the products from the company within 10 days from the date of receipt of goods and must submit the following at the time of exchange and help us in our services:

e Product Return Form

  • Copy of receipt of goods
  • Products in original packing and marketable condition
  • Your exchangeable product can be changed/replaced with an equal or higher priced product and on payment of a differential amount.
  • In such a case you will have to bear the cost of shipping the product to the entity.

Refunds

Once we have received your product for return, we will inspect it and notify you that we have received your returned item. We will also notify you of the status of your refund after inspecting the item. In the event the return of a Product is duly accepted by the company, the value of such product, will be calculated as per inspection. hereinabove of this Buyback Refund Policy and will be refunded to the Consumer by remittance either to the bank account provided by the Consumer Setter for such refunds or to the payment instrument of the Consumer from which payment was made. No cash refunds under any circumstances will be made.

Shipping Cost

You will be responsible for paying your own shipping cost for returning your items. Shipping costs are non-refundable.

Cancellation of transactions/orders

• Cancellation by the Consumer: As part of usual business practice, if the company entity receives a cancellation notice and the order has not been processed, the company entity may cancel the order and refund the entire amount to the Consumer within a reasonable period of time.

• Set-off of any benefits availed by Consumer: In case the Consumer has availed any benefit under any marketing or promotions provided by the company entity in relation to the Product for which the order has been canceled by the Consumer or by the company entity, the consumer agrees and authorizes the entity to company recover such benefits from the consumer.

• The return process of a product may be subject to additional terms & conditions depending on the nature and category of the product. Any such additional terms should be specified on the Website: www.rasayaawaves.com and anyone can contact via email at rasayaawaves.com or be intimated by the time of purchase of the product.

Rasayaawaves
This document forms part of the E-contract agreement